Möbius support
Help with Möbius Server, the app on Apple TV, iPhone, iPad and Mac, and the web player. Can't find the answer? Email support@emgee.dev; we answer within one business day.
Getting started
- Install Möbius on your Apple TV (tvOS 17 or later), iPhone or iPad (iOS or iPadOS 17 or later), or Mac with Apple silicon. One purchase covers them all.
- Open it. Möbius and Emby servers on your home network appear by themselves; pick yours. Not there? Choose Type an address and enter it, for example
192.168.1.20orhttps://media.example.com. - Pick your user and sign in. On an Emby server you can also use Emby Connect: the app shows a code to enter at emby.media/pin on your phone.
- The first time, Möbius offers to make ready-made 24/7 channels from what is in your library, in one go.
The web player: open your Möbius Server's address in a browser.
Common questions
My server doesn't show up
Check the device and the server are on the same network, and that Möbius is allowed to use the local network (Apple TV: Settings › Apps › Möbius; iPhone and iPad: Settings › Privacy & Security › Local Network). Typing the address always works.
Away from home
Möbius Server gives itself a name and certificate through Möbius Connect and asks your router to open a port. If its settings page says the router didn't open the port, turn on UPnP in the router, or forward TCP 8920 to the server. Some internet connections (CGNAT) can't take incoming connections at all; a relay for those is on the way.
A video won't play, or buffers
Möbius sends the file as it is stored where it can and converts only when a screen needs it, which needs a reasonably quick server. Away from home, large files are converted to a lighter stream (the limit is on the server's settings page).
Marathons or channels: where are they?
Make a Marathon with New marathon, or pick a ready-made one; any Marathon can play as a 24/7 channel. Settings › 24/7 channels shows the welcome that makes the ready-made channels again.
Kids
Settings › Kids sets the rating limit and "Lock to Kids", with an optional code to leave it.
Switching people or servers
Settings › Switch user, or Settings › Servers. Removing one there deletes its sign-in from the device.
What do you collect?
No accounts, analytics or tracking. See the privacy policy, including what Möbius Connect keeps.
Contact
Email support@emgee.dev with your device and its system version, the Möbius version, and your server (Möbius Server or Emby, and its version). Security problems: security@emgee.dev.
Möbius is independent; it is not made or endorsed by Emby LLC or Apple. For problems with an Emby server itself, see Emby's own support.